Privacy Policy

1. Introduction

This Privacy Policy explains how Hubhawks India Private Limited, operating the website classics.nuvoicepress.com (“Company”, “we”, “our” or “us”), collects, uses, stores, discloses and protects personal information of individuals who access or use our website (“Website”) or purchase books through it.

Our Website is engaged in the online sale of physical books and related book products, if any, expressly listed on the Website.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable Indian laws, including the Information Technology Act, 2000, the rules applicable to the protection of sensitive personal data or information, and the Digital Personal Data Protection Act, 2023, and the rules thereunder, to the extent applicable and in force.

By accessing or using our Website, you acknowledge that you have read this Privacy Policy. Where consent is legally required for any processing activity, we will seek such consent separately or through an appropriate mechanism.

2. Information We Collect

Depending on how you use our Website, we may collect the following categories of information:

2.1 Personal and Contact Information

• Full name;
• Email address;
• Mobile or telephone number;
• Billing address;
• Shipping or delivery address; and
• Other information you voluntarily provide when contacting us.

2.2 Order and Transaction Information

When you purchase books through our Website, we may collect and process:

• Order number and purchase history;
• Book titles, quantities and prices;
• Billing and delivery details;
• Payment status, transaction reference and refund status; and
• Information relating to cancellations, returns, replacements or customer complaints.

We do not intend to collect or store complete payment card details, CVV numbers, UPI PINs or banking passwords. Such information should be entered only through the relevant authorised payment service provider's secure interface.

2.3 Technical and Usage Information

When you visit our Website, certain information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device and operating system information;
• Pages visited and interactions with the Website;
• Date, time and duration of visits; and
• Cookies and similar technologies, subject to applicable requirements.

2.4 Communications

If you contact us by email, telephone, contact forms or other customer-support channels, we may retain the information you provide to respond to your enquiry, resolve complaints and maintain appropriate business records.

3. Purposes for Which We Use Your Information

We may use your personal information for the following purposes:

1. To process, confirm and fulfil book orders;
2. To arrange shipping, delivery, returns, replacements and refunds;
3. To communicate order confirmations, invoices, dispatch notifications, delivery updates and service-related messages;
4. To respond to customer enquiries, complaints and requests;
5. To process payments and detect or investigate suspected fraudulent transactions;
6. To maintain accounting, taxation, transaction and other records required by law;
7. To maintain, secure and improve the functionality of our Website;
8. To analyse Website usage and improve the shopping experience;
9. To send promotional communications, newsletters or offers where permitted by applicable law and, where required, with your consent; and
10. To comply with legal obligations and establish, exercise or defend legal claims.

We will not use your personal information for purposes materially different from those described above without providing appropriate notice and obtaining consent where required by law.

4. Legal Basis and Consent

We process personal information on an appropriate lawful basis, including consent where required, your request to purchase books or receive related services, compliance with legal obligations, and other grounds permitted under applicable law.

Where processing relies on consent, you may withdraw that consent through the method provided by us or by contacting us at [email protected]. Withdrawal of consent will not affect processing already lawfully undertaken and may affect our ability to provide certain services.

You may choose not to provide certain information. However, where such information is necessary to process an order or deliver a book, we may be unable to complete the transaction.

5. Sharing and Disclosure of Information

We do not sell your personal information to third parties.

We may share relevant information with the following categories of recipients, strictly as reasonably necessary for the purposes described in this Policy:

1. Payment service providers: To process payments, refunds and transaction verification;
2. Courier and logistics partners: To dispatch and deliver books and manage delivery-related issues;
3. Website hosting and technology providers: To operate, maintain and secure our Website;
4. Customer support and communication providers: To manage order notifications and customer enquiries;
5. Professional advisers: Including legal, accounting, audit and compliance advisers, where necessary;
6. Governmental and regulatory authorities: Where disclosure is required or authorised by law; and
7. Other parties: In connection with a merger, restructuring, business transfer or similar transaction, subject to applicable legal requirements.

We expect relevant service providers to handle personal information in accordance with applicable contractual, confidentiality and data-protection obligations.

6. Payment Security

Online payments may be processed by third-party payment gateways or authorised payment service providers. Your payment transactions may also be subject to the terms and privacy policies of those providers.

We do not control the independent privacy practices of third-party payment providers. Please review their applicable policies before submitting payment information.

We take reasonable measures to protect order and transaction information against unauthorised access, misuse, alteration or disclosure.

7. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

• Maintain shopping-cart and session functionality;
• Remember user preferences;
• Improve Website performance and security;
• Understand Website traffic and usage; and
• Support marketing and analytics activities, where applicable.

You may manage cookies through your browser settings and any cookie-management tools made available on our Website. Disabling certain cookies may affect Website functionality.

Where required, we will obtain consent before using non-essential cookies or similar technologies.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, accounting, tax compliance, dispute resolution, fraud prevention and other lawful business requirements.

Certain transaction records may need to be retained for periods prescribed by applicable law. When personal information is no longer required and no legal obligation requires its retention, we will take appropriate steps to delete or anonymise it, subject to applicable law.

9. Data Security and Breach Management

We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If a personal-data breach occurs, we will take appropriate steps to investigate, mitigate and address the incident and provide notifications to affected individuals and relevant authorities where required by applicable law.

10. Your Rights and Choices

Subject to applicable law, you may be entitled to:

1. Request information about personal information we process about you;
2. Request correction or updating of inaccurate or incomplete information;
3. Request deletion of personal information where legally permissible;
4. Withdraw consent where processing is based on consent;
5. Raise a grievance concerning the handling of your personal information; and
6. Exercise any other rights available under applicable data-protection law.

You may exercise these rights by contacting us at [email protected]. We may request reasonable information to verify your identity before processing a request.

We may retain certain information where required by law or necessary for legitimate legal and compliance purposes.

11. Promotional Communications

We may send transactional communications relating to your orders, payments, delivery, returns or refunds.

Promotional emails, messages or offers will be sent in accordance with applicable law and any required consent. You may opt out of promotional communications by using the unsubscribe facility, where available, or by contacting us.

Opting out of promotional messages will not prevent us from sending essential service-related communications.

12. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment gateways, courier tracking pages or other services. These services are operated independently and may have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before providing personal information.

13. Children's Privacy

Our Website is intended for individuals who are legally capable of entering into the relevant transactions. We do not knowingly collect children's personal data in violation of applicable law.

Where applicable law requires parental or guardian consent or other safeguards for processing a child's personal data, we will comply with those requirements. If you believe that a child's personal data has been collected or processed unlawfully, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, Website functionality or applicable law.

The revised Policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or seek consent for material changes.

15. Contact Information and Grievances

For questions, privacy-related requests or complaints concerning this Privacy Policy, please contact:

We will acknowledge and address consumer grievances within the timelines prescribed by applicable law. Privacy requests will be handled in accordance with the applicable data-protection framework.

16. Governing Law

This Privacy Policy shall be governed by the laws of India. Nothing in this Policy shall exclude or restrict any right or remedy that cannot lawfully be excluded or restricted under applicable law.